A sizable proportion of organizations will not be fully compliant with the European Union's General Data Protection Regulation by the time the May 2018 deadline passes, and demand for compliance tools is growing.
Technology vendors, eager to carve out a piece of this burgeoning market, are offering a diverse swath of solutions that tackle various aspects of the broad regulation. However, two primary approaches are emerging in the solution market: those that depend more on technology and those that depend more on existing organizational processes and workflows.
The better approach is a matter of debate, but GDPR's framework suggests that technology in isolation -- without respect to underlying people and processes -- is unlikely to provide sustainable results. The most successful GDPR compliance solutions are likely those that are able to successfully combine aspects of both technology and human process, helping operationalize data control and compliance workflows within the organization. (See GDPR Non-Compliance: Will Your Enterprise Get Busted?)
GDPR's technology-agnostic framework underscores process
As a rule, GDPR is technology-agnostic. Aside from a few references to standard security measures such as encryption and high availability of systems, the regulation makes scant mention of specific technology.
There is good reason for this: Technology evolves much more quickly than regulatory and
legal frameworks. If the regulation were to endorse or depend on the viability of specific technologies, it would quickly become obsolescent and unable to adequately fulfill its role of protecting the information and rights of data subjects.
Nevertheless, technology will be a critical component to fulfilling GDPR's requirements.
After all, the regulation pertains to the protection of data, and data is stored and processed in technology-based systems. Solutions that aim to fulfill the technical requirements of the regulation need to be based on technology and/or directly interface with existing IT systems.
However, GDPR itself is more concerned with the repeatable governance processes and frameworks that exist within organizations; for all the regulation's technical requirements, such as security of data, right to erasure, right to data portability and data protection by design and by default, there are many more articles of the regulation that focus on the human process. (See GDPR Blackmail Looms as a Double-Dip Cyber Attack Plan.)
Data protection impact assessments (DPIAs), prior consultation and communication of data breaches to data subjects and supervisory authorities are all examples of requirements that necessitate repeatable, documentable processes driven by established human roles and responsibilities.
Technology cannot replace that.
In reality, compliance with GDPR requires two major components: direct technical control of data assets and the existence and documentation of repeatable human processes.
Neither can exist in isolation. While this may seem like a distinction between "hard" and "soft" requirements, software solutions provide technical means for achieving both needs. The solutions' approaches, however, are often divergent.
Two camps emerge
Given this mix of needs, the landscape of vendors offering GDPR-related solutions is largely evolving into two camps: those that take a technology-based approach and those that take a process-based approach.
Both methodologies depend on software to typically provide a centralized interface for task
management and human interaction with data, but they tend to differ in their objectives and execution.
While broad generalizations are not entirely useful, as some products use an overlapping approach, the general distinction is as follows:
- A technology-based approach depends on technology-based mechanisms to meet specific technical requirements, such as the encryption of data. Automation of data handling and data manipulation is common. These solutions are likely to assign rigid roles to product users, and typically come with their own preconfigured workflows and templates. Direct technical control of data assets is often the primary objective.
- A process-based approach largely relies on existing roles, workflows and processes within the enterprise, with technology as a facilitator rather than as the primary mechanism. Manual handling of data, such as assignment of policies to data, is often required. These solutions are likely to offer flexible, customizable workflows and are likely to adopt existing roles within the enterprise rather than imposing their own within the product. Documentation and recordkeeping of processes, instead of direct data control, is often the primary objective.
Neither approach is right nor wrong; a technology-based solution may excel at automatically applying policies -- such as masking -- to data that has been identified as personal, whereas a process-based solution would be far better suited to Article 35's requirements for repeatedly conducting DPIAs. (See GDPR Territorial Scope: Location, Location, Location?)
Given that the regulation is so broad and encompasses a mix of technical and process requirements, an organization would benefit from using a mix of solutions that are either technology-based or process-based, depending on which articles of the regulation are being addressed.
However, technology vendors take note: Process is overrepresented in the GDPR's framework. For any compliance solution to be successful in the enterprise, it needs to piggyback off of existing human processes and roles.
Otherwise, it is likely to become siloed and underused. A solution that is striving
to help achieve compliance with the broadest possible number of articles from the regulation will take advantage of both technology and human processes, utilizing each for their respective strengths.
Technology excels at automation, scale and consistency. But processes have the benefit of
adaptability, human adherence and the ability to become rooted in enterprise culture.
Next page: Utilizing an Enterprise's Strengths