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TaimoorZubair
TaimoorZubair
2/28/2019 8:02:21 PM
User Rank
Guardian
Re: Identify periods
"what to do if someone totally forgets their password -- or dies"

@mhhfive: I think in this case you should do what any bank or financial institution would do. Reach out to the next of kin via whatever information you can gather from the user records.

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mhhfive
mhhfive
2/6/2019 12:54:13 PM
User Rank
Guardian
Re: Identify periods
> "...identify top usability concerns..."

One of *my* top usability concerns is.. what to do if someone totally forgets their password -- or dies. The recent news of hundreds of millions of dollars lost when a cryptocurrency CEO died reminded me of that.... 

https://www.cnn.com/2019/02/05/tech/quadriga-gerald-cotten-cryptocurrency/index.html

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mhhfive
mhhfive
2/6/2019 12:49:52 PM
User Rank
Guardian
Sam I Am, I Am Sam.. I will not do CIAM, IAM
Authentication processes need to be consistent and convenient. If there are widely varying standards and processes, it will be annoying and undermined by users. There will be some analogy of using 123456 as your password or just adding the month to the end of your current password when forced to change it... 

 

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batye
batye
2/3/2019 10:03:10 PM
User Rank
Guardian
Re: UX
@Michelle  same here on my end the way it look it like they do not care or tryng to do they lowest options and hope for the best at the end... 

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Michelle
Michelle
1/31/2019 10:13:00 PM
User Rank
Guardian
UX
I wholly agree with this statement. Too many enterprise systems are terrible when they don't have to be.

"Most importantly (yet often overlooked), security teams should work with the business side to identify top usability concerns, map out user system interactions from start to finish and identify time periods when systems may be under the most strain from given departments."

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TaimoorZubair
TaimoorZubair
1/30/2019 2:04:06 PM
User Rank
Guardian
Identify periods
"Most importantly (yet often overlooked), security teams should work with the business side to identify top usability concerns, map out user system interactions from start to finish and identify time periods when systems may be under the most strain from given departments."

@Joe: I think that's a very important point and is indeed something that is overlooked. Identifying what periods are going to be extremely busy with a high workload given the number of people trying to login shouldn't be something difficult. Every department generally knows what their pattern looks like and what are the high and low periods.

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